Their business hours are Monday to Friday, 9 AM to 9 PM EST and weekends from 9 AM to 6 PM EST. No, either of you can get pre-qualified on your own, but you would need to go to apply directly if you wanted to submit a joint credit application. Pre-qualification uses limited information to pre-qualify you for credit. Save 35% on Chill Mattresses + Free Pillow & Sheets - Our Biggest Offer Ever! It lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. But if you’re not completely satisfied with your Cocoon™ by Sealy in the first 100 days after purchase, let us know. However, if it does happen, any indentations 1” or deeper are covered by the 10-Year Limited Warranty. With massive brand awareness and competitive prices , Cocoon is … Typically, your Cocoon™ by Sealy will arrive in 5 to 7 days. We will focus on the Cocoon Classic. No, being pre-qualified does not result in a line of credit being opened. Phone: (888)818-4039; Email: support@cocoonbysealy.com; How to Clean and Freshen a Mattress. Cocoon By Sealy Mattress Overview. There are three aspects that make up our assessment of comfort and feel. If you still have questions, feel free to email or call us. Read honest and unbiased product reviews from our users. Wins all around. Just click on an icon to visit the download page. Full 53" width x 74.5" length x 10" height. The Cocoon Chill comes from Sealy, which is one of the most recognizable names in the mattress business and was established in 1881. The Cocoon Chill by Sealy mattress is a memory foam mattress that is Sealy ’s bed-in-a-box model. Are the foams in my mattress safe? Just as important to know: the smell is normal and short-lived. Your new COCOON™ by Sealy mattress is covered by a 10 Year Limited Warranty. Proud Supporter of You. The Premium Fabric Cover is both breathable and durable, with stretch-knit construction so you experience the “cushion” of the top layer. With their cooling all-foam and hybrid options, customers like their mattresses overall with an emphasis on those that want more support from their foam mattress.. Quality of Materials. For the bottom sheet, a fitted sheet with strong elastic fitted works best. We stand behind our product. Both options feature a comfort layer of Perfect Fit Memory Foam. Register now to protect your purchase. Are Cocoon by Sealy returns free? And then we’ll credit your card for the total amount of your purchase. I was pre-qualified for an amount lower than I need. Error Learn More. Cocoon™ by Sealy uses a layer of memory foam on top, and that helps reduce the amount of movement from your sleep partner. Cocoon by Sealy Customer Service. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. So we give you 100 nights to test it out by sleeping on it. Please enable Javascript, If you don’t see the answers to your questions here, It’s important to know that UPS cannot change the shipping address unless our Customer Care staff request it. What kind of sheets will fit my mattress? During that time, if you decide you’re not in love, we’ll let you break up with us – and we won’t pressure you. If you’re unhappy with your Cocoon™ by Sealy, call us. You can use any sheet set designed to fit a 10” high mattress. We want to be sure you love your new Cocoon™ by Sealy mattress. When your Cocoon™ by Sealy arrives, there may be a slight smell. Call customer service at 888-818-4039 to request a return or exchange. From the date your new bed arrives at your doorstep, you have 100 nights to give it a test run. Traditionally, Sealy and similar retailers have had a poor reputation for their sales approaches and post-sales service, but it is clear that Sealy is hoping to create a different impression for the Cocoon mattress. That’s why we use our Perfect Fit memory foam to provide durable support and conforming comfort that adapts to your unique body size, shape, and sleep position. We include unpacking instructions in the box (hint: they’re very simple). Free Returns. *Sealy ranked top U.S. bedding producer in 2019 by Furniture Today based on estimated wholesale shipments. Backed by 130 Years of Sealy Innovation And Quality. Should I still apply for financing? The details of this warranty, and some limitations, are provided in the complete Warranty D… Sorry, no returns on our Ease Power Base or Chill Bundle. No. I didn’t print or save my account information. Cocoon International Sales LLC 1000 Tempur Way Lexington, KY 40511. 10 Year Warranty. I want to do a joint application. If you’re looking for one of the longest-standing companies in the business, Sealy is a strong contender. Think of this like the smell in your new car. Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size. King 76" width x 79.5" length x 10" height Can I use a mattress protector with my mattress? Cocoon by Sealy Customer Service Contact Info. In fact, we’re so confident that we offer a 10 Year Full Replacement Limited Warranty so you can buy without worrying about your mattress breaking down. Queen 60" width x 79.5" length x 10" height. The Cocoon By Sealy mattresses have been a powerful addition to the mattress-in-a-box line-up. Limited Time – Save 25% or more on your Cocoon Chill Mattress. ... How to Get in Touch with Customer Service. Customers can easily order mattresses online and expect a 48-hour processing, 2-3 day shipping, and and door-front delivery of the purchased mattress. We’ll arrange to pick up the mattress, and donate it to a local agency. The Cocoon Chill is a modern classic developed by Sealy, a US company selling mattresses since 1881. Yes. We’re happy to report that your Cocoon™ by Sealy is both designed and assembled in the U.S. Cocoon™ by Sealy does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Ad Disclosure: We receive referral fees from advertisers. Phase Change Material (PCM) absorbs your body heat leaving you with a cool to the touch mattress experience. What are the dimensions and weight for the box that arrives? People spend one-third time on sleeping. Telephone Number: +1 (888) 818-4039 Email Address: support@cocoonbysealy.com. Can I place an order if I am pre-qualified? I had a few questions and talked to Cocoon customer service - they were super helpful. A mattress plays an important role in one's life. (Don’t worry—you don’t even have to put it back into the shipping box.) When it arrives at your door, your mattress is compressed in a plastic sleeve and rolled into a small(ish) box that is designed to be capable of handling by one person. So you have more money to spend on things like new sheets. FOUNDATIONS: The Cocoon Chill mattress can be used on one of our custom designed Cocoon Foundations. A list of the most popular browsers can be found below. With the experience of Sealy behind us, we build them to last for years. But because we’ve been building mattresses for over 150 years, we add a few that go above and beyond the average to test foam and mattress durability. Cocoon by Sealy is the way to go. We want you to love your bed, but if you don’t, we even make the return simple. Sealy offers two versions of the Cocoon: the Cocoon Chill and the Cocoon Classic. Order an Ease Power Base and receive White Glove delivery with in-home set-up, removal of all packaging materials and even disposal of your existing box spring, if requested - all free of charge! Is a pre-qualification available for joint applicants? To improve your shopping experience, please update your device to the latest version of iOS or Android OS. We’ll discuss how to get it ready when you call to talk about a return. After you are registered, we will keep a record of your purchase (so you don’t have to) in case you need to … Gently scrub the spot and let air dry. How to return items to Cocoon by Sealy. What if the mattress starts showing dips and body impressions? Place the rolled mattress on a flat, sturdy foundation. If there’s one thing we’ve learned in 130 years making mattresses, it’s that a mattress is a personal choice. Twin XL: 38" width x 79.5" length x 8", 10” or 12” height depending on your selection Read More. If you decide this mattress isn’t the one for you during this time, simply contact Sealy customer service and they’ll help organize a return. You can contact Sealy ’s customer service team on Mondays through Fridays at 9 a.m. to 9 p.m. and on weekends from 9 … For our Ease Power Base, delivered via White Glove carriers, we'll call you to schedule a delivery time that works best for you. For most orders, UPS will leave the box at your front door. No, you are not guaranteed to be approved for the same credit limit. Once you submit a full credit application, Wells Fargo will use additional financial information provided in your application and pull your credit report to make a credit decision. We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person. We still encourage you to apply, even if a pre-qualified offer was not found. Your Cocoon™ by Sealy mattress can support up to 500 lbs. So you’ll know where it is, and when you can start sleeping well. Twin 38" width x 74.5" length x 10" height. Customer Service Sealy is one of the largest and most well-known mattress companies in America. They carefully consider every detail and then build upon 130 years of expertise. You can also reach out to customer support on Cocoon’s social media channels: Facebook, Instagram, Twitter, and YouTube. Your Sealy uses standard U.S. mattress sizing, and the weights vary by size. Twin 38" width x 74.5" length x 10" height, Twin XL 38" width x 79.5" length x 10" height, Full 53" width x 74.5" length x 10" height, Queen 60" width x 79.5" length x 10" height, King 76" width x 79.5" length x 10" height, Cal King 72" width x 83.5" length x 10" height. Sealy includes Sealy and Stearns & Foster branded shipments. Engineers sat at the drawing board for two years and tested prototypes until they found a bed-in-a-box option they felt was worthy of their brand. Sleep well. To read more about the program in general, visit byebyemattress.com/about-us/. If approved, you will be given your credit limit which can be used immediately to place an order. Customer service: Sealy is a major company and offers customer service elements that smaller mattress producers cannot. Pre-qualification lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. If you’re concerned about “trying it out,” read about our 100 Night Trial. Product Registration. You may also use a box spring, an adjustable base, a platform bed frame, or a slatted bed frame, as long as the slats are at least 2 inches wide and no more than 5 inches apart. Read More Even after 130 years, we still check our work– testing above and beyond industry standards to give you the quality you need for the sleep you deserve. • LEARN MORE. Or shipped for Saturday delivery? Does your mattress use chemical fire retardants? Currently, all of our mattresses ship from our Belmont, Mississippi facility. Depending on where you live, your mattress may be donated to a charity, recycled or thrown away. I’ve heard that one mattress fits everyone. Remove the tape and pull the wrapper apart at the seam. (888) 818-4039 Can I apply directly without going through the pre-qualification process? Returns and one-time exchanges are free within your 100-day trial period. 5 people found this helpful Find helpful customer reviews and review ratings for Cocoon by Sealy Firm Foam Mattress, Queen at Amazon.com. First, we’ll do our best to resolve any issues you might have. We’re proud of the quality we’ve built into our mattresses. You can spot clean your mattress. The Cocoon by Sealy has two firmness options: Medium Soft and Extra Firm. You can call Wells Fargo at 877-805-7744 and retrieve your credit card number, or you can wait for you card to arrive in 7-10 days. We wouldn’t ask you to do that (it’s probably nearly impossible!). Our mattresses are designed by Sealy experts. Rest assured that your mattress is held to the same standards that traditional mattresses are subject to—so you know it’s safe. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. When you order your Cocoon™ by Sealy mattress, we’ll ship it to you (by UPS Ground) for free*. Call us. Mattress size. Find helpful customer reviews and review ratings for Cocoon by Sealy Cocoon Mattress, Queen, White at Amazon.com. Sealy includes Sealy and Stearns & Foster branded shipments. Your Cocoon™ by Sealy includes a 10 year full-replacement limited warranty. For my troubles, Sealy did offer to upgrade my mattress to the Cocoon Chill and to pick up the old, defective mattresses. Surrounding them both is our Premium Fabric Cover. Yes, although the options and costs vary depending on where you live. A premium memory foam mattress coupled with responsive coils — all wrapped in a cooling cover. We proudly design and assemble all of our mattresses in the U.S., using the same Sealy expertise that has been crafting exceptional-quality Sealy mattresses for years. If you’re not happy with the feel of your new mattress, we recommend sleeping on it for at least 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. To improve your shopping experience, please update your device to the latest version of iOS or Android OS. It’s the result of the cells in the foam opening. Customers can contact a Cocoon support agent seven days a week by phone or email. Customer reviews for the Cocoon by Sealy mattress are generally favorable. Sealy includes Sealy and Stearns & Foster branded shipments. Can I have my order shipped faster? 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